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SECRET SHOPPING

Have you ever wanted to dine at your own restaurant without your staff knowing? Restaurant Recon is here to help!

Dine without sitting down...

Our scorecard was designed by seasoned hospitality veterans to ensure all points of inspection have you covered. From the time we make our reservations to the check dropping, we monitor every aspect of service, food quality, and experience.

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You've come to us because you want an extra set of eyes in your restaurant or bar. By subscribing to our reconnaissance program, we do just that. Each month, we anonymously send in reinforcements to grade everything. The results are processed by our captains with a detailed analysis emailed directly to you. We pride ourselves on being the toughest secret shopping model in the business, guaranteed to improve your restaurant’s service and overall guest experience.

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We offer various subscription models to fit your needs as a business, short or long term.

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Multiple location discounts & custom plans available.

"How was everything tonight?"

"How was everything tonight?"

9 times out of 10 your guests will give you a simple "good" and move on, only later to give you a poor review.

It's time to know the truth.

TURN

INTO

Did the host walk less than 8 feet ahead of the guests?

JOIN THE DRAFT

Become a secret shopper. Submit a brief questionnaire to our captains and we will contact you with the recruitment process. Click the button below.

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What we look for

  • Employee Awareness

  • Promptness/Pacing of Service

  • Attention to Detail

  • Upselling & Product Knowledge

  • Food Quality, Preparation & Presentation

  • Bathroom Cleanliness

  • Outdoor Appearance

  • Inside Ambiance

  • HOSPITALITY

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