FAQ

What is secret shopping?

Every day diners are anonymously sent into your restaurant to evaluate their experience using a questionnaire designed​ by hospitality veterans.

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How can secret shopping help my business?

Leveraging data into insights that tell a story about your restaurant helps you make decisions, improve guest experience, or plan your next project. It helps find trends that a POS and reservation system cannot. 

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Wow, what a great service! How much will it run me?

We offer the most competitive rates in the secret shopping industry with flexible rates based on frequency and number of locations. For a small fee per shop (usually less than the check or cover average per restaurant) plus meal reimbursement for up to 2 shoppers, you gain access to over 150 data points!